Cancellation & Refund Policy

1. Free Appointment Cancellation Window

We understand healthcare schedules can change. You can cancel or reschedule any prepaid diagnostic booking (MRI, CT, Sonography, Pathology) without any cancellation fee under the following windows:

2. Refund Processing SLA (5–7 Business Days)

When a prepaid booking is cancelled within the eligible window, the refund is initiated automatically to your original payment method (UPI account, Credit/Debit card, or Netbanking) via our payment partner Razorpay.

• UPI Refunds (GPay, PhonePe, Paytm): Reflected within 24 to 48 hours of cancellation.
• Debit / Credit Card Refunds: Processed by your issuing bank within 5 to 7 business days.
• Pay at Centre Bookings: No payment is taken upfront, so no refund processing is required. Simply notify our helpline if you need to cancel.

3. Special Cancellation Circumstances

• Medical Ineligibility at Centre: If a patient cannot undergo an MRI scan due to undisclosed metallic implants or medical claustrophobia discovered at the centre, a 100% refund of the scan fee is issued.
• Elevated Serum Creatinine: If contrast injection cannot be administered due to unsafe Creatinine levels, the patient will only be charged for the plain study, and the contrast fee difference will be refunded.
• Technical Downtime: In the rare event of equipment maintenance or technical delay at a partner centre, our team will instantly re-route your booking to another accredited 3T centre or issue a full refund immediately.

4. Free Appointment Rescheduling

Instead of cancelling, you can reschedule your scan or health checkup slot free of cost by calling our helpline or sending a message on WhatsApp. Your booking reference number and payment will be seamlessly transferred to your new requested time slot.